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Every message is read by the people who build the apps. We reply within one business day, Monday to Friday, 09:00–17:00 UK time.
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Product support
Anything about an installed app — setup, behaviour, billing, feature requests.
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Everything else
Ideas, gaps you want fixed, partnerships, press — or just to say the site looks nice.
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Security reports
Vulnerabilities are acknowledged within one business day and handled with coordinated disclosure.
A note on what you won't get: no ticket-deflection chatbot, no "have you tried turning it off and on again" template, and no auto-closed threads. If we can't fix something, we'll say so plainly — the same honesty our listings promise.
Prefer to browse first?
The docs answer most questions before they're asked.